Shipping

My package was sent back to you, can you resend it?

Yes of course. Simply contact us to make sure we have received it, so we can send it back out.

 

My package was marked as Delivered by USPS but I didn’t receive it.  (Also read below for lost or missing packages)

Once a package has been picked up by USPS and the tracking number associated to the order has been updated, The Glam Trap by Glamazon Co. hands over any and all accountability for shipping, transit and delivery.  The Glam Trap by Glamazon Co. assumes no responsibility for lost or missing packages and are not required to issue refunds or replacements on these orders.

If your order was marked as “delivered” by USPS and it’s missing; check with your neighbors in case the package was delivered to the wrong address by mistake or contact your local post office. You may also file a claim directly with USPS at

  http://www.usps.com/help/claims.htm

Do you accept cancellations, returns or exchanges?

We gladly accept cancellations within 24 hours of purchase. After the 24 hours ALL SALES ARE FINAL and you agree to wait the time it takes to create your order.  
Also due to the nature of our custom handmade products we do not accept returns or make any exchanges (except in the case of products delivered in defective or damaged state. 

If so, email glamazoncustomerservice@gmail.com  and include an image of the defective or damaged product).











**Please read all information listed under the item description before ordering. Be aware of our creation time and make sure you size your nails correctly as we are not held responsible if the wrong size is ordered.


Also, double check shipping information before checking out. If there’s an apartment, suite or unit number make sure you enter it to avoid a Return To Sender issue.